What does my order status mean?
You can view the status of your orders by logging into your account. The status of your order will be either:
Processing – which means we are preparing your order for dispatch
Dispatched – which means your order has left our warehouse and is on its way to you.
How do I know if my online order has been placed?
You will receive an order confirmation email
Why has my order been cancelled?
We may have to cancel your order if we cannot source the seeds due to stock issues. This is very rare and we will make every effort to contact you to discuss alternatives should this situation arise.
What if I need to cancel my order?
Please telephone our Customer Service Department on 01472 371661 and quote your Order Reference. You will need to provide us with your bank sort code and account number and we will process your refund via BACS transfer. Funds may take up to 3 days to appear in your account.
Do I have to create an account to place an order?
No, you may put products into your basket without having to create an account. However, you will need to enter your delivery information, including your email address, before you can checkout. However, by registering with us, you will save time on future orders and will be able to see previous orders in ‘Your Account’.
What do I do if I have forgotten my password?
After two unsuccessful attempts at logging into your account, you will be prompted to enter your email address and you will be sent instructions on how to change your password.
When do I pay for my order?
Payment is taken on completion of the checkout procedure.
Can I add to my order?
Unfortunately, once your order is completed, you cannot add to it but can instead place a new order as required.
What if I don’t receive an Order Confirmation Email?
Check the Spam folder in your email account.
If you don’t receive an Order Confirmation email after checking your Spam folder, please contact our Customer Service Department on 01472 371661
When will my delivery arrive?
Please check our delivery and returns policy
Only part of my order has arrived, what do I do?
If it is still within 5 working days then please wait until this period has expired before contacting us. If 5 working days have elapsed then please contact our customer services department on 01472 371661 who will be able to advise and assist you.
I have received the wrong item in my order – what do I do?
Please contact our customer services department on 01472 371661 as soon as possible. We will arrange to send you the correct item(s) as soon as possible. If there is any credit due to you, we will issue this by BACS transfer. You will need to provide us with your bank sort code and account number. Funds may take up to 3 days to appear in your account.
How much do you charge for delivery?
We offer free delivery on all orders.
Do you deliver to my address?
We deliver to most UK addresses However, we do not deliver to the following post code areas:
ZE, KW, HE, IV, IM, BT, GY, JR, PA, plus the Scilly Isles and Eire.
Do you deliver outside the UK?
Unfortunately we are unable to deliver to addresses outside the UK.
How do I return an item?
Please contact our customer services department on 01472 371661 to arrange collection.
What is your returns and refund policy?
Please see our delivery policy.
I have received a faulty or damaged product, what do I do?
Please contact our customer services department who will be happy to assist you.